Refund policy

Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Return Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, contact us at support@bicyclehero.com before sending anything back. Items sent back without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer. Return address: 3rd Floor, 536 Bakdal-ro, Manan-gu, Anyang-si, Gyeonggi-do 14004, South Korea

Damages and Issues Please inspect your order upon reception and contact us immediately at support@bicyclehero.com if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue promptly.

Non-Returnable Items The following items cannot be returned:

• Custom or personalized products
• Personal care or hygiene goods
• Gift cards

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be in its original condition — unworn, unused, with tags, and in original packaging — along with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you by email whether the refund is approved. If approved, you'll be refunded to your original payment method within 7 business days. Please allow additional time for your bank or card provider to process the refund. If more than 7 business days have passed since your refund was approved, please contact us at support@bicyclehero.com.