Payment

Paypal

PayPal is a simple, quick and secure way of paying online, all you need is a PayPal account. For more details go to the PayPal website.

To pay by PayPal simply follow the steps below:
• Create your order as normal
• At the payment stage select 'Pay with PayPal'
• You will be redirected to your PayPal account to provide details of your billing and delivery address
• You will then return to bicyclehero to confirm all your details and complete your order
• Once completed, you will receive an order confirmation from us to your PayPal email address
• Stock will not be allocated to your order until your PayPal payment is received

PayPal verifies transactions using the address you have registered in your account. Customers can review and confirm their billing and shipping information during checkout. Before you press 'confirm order' you will have a chance to confirm your shipping address is correct.

Why has PayPal charged me more than what you stated?

We accept PayPal payments in US Dollar. If you purchase through PayPal they'll apply their own exchange rates and you may see a slight difference in the amount you pay. PayPal exchange rates are fully explained in their terms and conditions. My PayPal orders don't show on my account You may have mistakenly checked out as a guest using your ‘Paypal’ email address. To check if your order is registered to your PayPal email address  Enter your Order Number and PayPal registered email address. If you still can’t find any detail of your account please contact our Customer Services team.

Credit Card

Which credit cards can I use? We accept most major credit and debit cards for online orders, and you'll be asked to enter your card details and the name and address of the card holder when you place your order. We'll then check your details and we may hold an order until we receive the correct details - but don't worry, we'll contact you if there's a problem with your card or address.

You can pay with the following credit and debit cards:
• Visa
• MasterCard
• Visa Debit
• JCB
• AMEX

Credit card safety and storage We're 100% committed to protecting your security and privacy, and have made every effort to ensure that our transaction process is safe and that your personal information is secure.

We do not hold sensitive payment details about you. When you input you card details during shopping, the card processor retains all the information about your card and only issues BicycleHero with a unique token identifier. This token then allows us to process the cost of your order against your card. We do not have access to your complete card details. Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.